Comments and Feedback
It is imperative to Risk Associates that impartial and transparent assessment and certification services are provided to each client. We highly appreciate and encourage comments and feedback from concerned parties on the performance of applicant and certification body in order to improve services.
You may provide your feedback by completing the Feedback Form.
We vow to address all esquires including suggestions, complaints, appeals and misuse of certification status or Risk Associates logo with equity, in an appropriate and timely manner.
Complaints
Expressions of grievance or dissatisfaction with a certification, service or performance of Risk Associates (ra) or staff that require a response is managed as a complaint.
For Complaints and Appeals
All requests must be submitted in writing to certification@risk-associates.org
You may also file a complaint or appeal a decision through the Contact Us page on the website.
Appeals
An appeal is a request for ra to reconsider a certification decision, the customer can contest the findings by making an appeal in writing.
All appeals will be dealt as complaint and upon receipt of a complaint, acknowledgement will be provided within 5 business days of receipt. The Appeal is reviewed by personnel independent of the certification decision maker.
All appeals responses are provided to the client within 30 business days of receipt of the appeal.
